Since co-founding Caplena in 2017, Maurice has been actively involved in the market research and CX industry, dedicated to translating the latest AI advancements into practical tools that not only make researchers more efficient but also enhance their enjoyment of previously repetitive tasks.
As an expert in feedback analysis, Maurice also lectures in Master of Advanced Studies courses and frequently presents current best practices at prominent conferences such as IIEX Europe/NA, Quirks NY, and Succeet.
Maurice holds a MSc Computational Science & Engineering from ETH Zurich and has published multiple scientific papers in the fields of image & natural language processing.
More than 200 global brands and agencies — including DHL, Lufthansa, and Euromonitor — rely on Caplena to analyze any feedback source with human-quality accuracy, leverage agentic workflows, and drive insights-led decisions with confidence. Caplena’s flexible data management, hybrid topic modeling, customizable dashboards, and a precision chat agent differentiate it in the expanding market for enterprise-grade text analytics and customer intelligence.
Headquartered in Switzerland, Caplena’s international team builds technology that makes feedback analysis more transparent, flexible, and operationally efficient. As organizations shift toward insights-driven decision-making, Caplena delivers the depth, reliability, and usability needed to unlock the full value of customer and employee feedback — without bottlenecks.